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might be easy $.$

wasn't that easy the laptop the lady uses is prehistoric it has 4 gb ram and she uses thunderbird as an email program. I have not touched thunderbird since highschool

Client? What's the business you are into?

I am fixing technical issues of all sorts for mostly elderly people but sometimes also businesses.
I work as an independent contractor for a company and they bill me for the clients they give me.

Best of luck and hope you will be able to help her.

Thanks! It worked out, although I had no clue what I was doing but in the end she had access to her emails again and also we restored her desktop the way it was before.