Yes, it is absurd. I think everyone should have to do some pretty crappy jobs in a range of areas before they are allowed to have a proper job. They should also have to hold a service job and deal with customers, like in a café. I see the difference in the way people treat people in these place who know what it is like to work in one, and who don't.
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YEs, I see the same thing here. I guess it is not just a U.S. thing.