This is because the transformers are not able to take in or output actual text efficiently. Instead, the text is converted into numerical representations of itself, which is then contextualized to help the AI come up with a logical response. In other words, the AI might know that the tokens “straw” and “berry” make up “strawberry,” but it may not understand that “strawberry” is composed of the letters “s,” “t,” “r,” “a,” “w,” “b,” “e,” “r,” “r,” and “y,” in that specific order. Thus, it cannot tell you how many letters — let alone how many “r”s — appear in the word “strawberry.”
This isn’t an easy issue to fix, since it’s embedded into the very architecture that makes these LLMs work.