In a call with analysts, Benioff boasted about Salesforce's latest artificial intelligence push, including the company's AI-powered chatbots dubbed Agentforce, which investors are closely monitoring for growth. Salesforce's Agentforce product is an example of so-called AI agent technology. Several companies have said they believe that these advanced chatbots represent the next logical step from ChatGPT and other related tools powered by large language models.
"We're delivering these incredible Agentforce capabilities as well," Benioff said. "This is a bold leap in the future of work, where AI agents let humans unite to transform all of our customer interactions."