Microsoft's strategy hinges on its ubiquitous presence in office productivity and cloud computing, making it easier for its vast user base to adopt AI agents. Salesforce, on the other hand, is banking on its CRM expertise and the power of its recently developed Data cloud to create AI agents that understand and optimize customer relationships.
The success of these platforms could redefine the future of work and enterprise software. As AI agents become more sophisticated, they may blur the lines between human and machine tasks, potentially reshaping organizational structures and job roles.