Alan has long offered its customers a chat interface that lets them ask a question to a doctor and get an answer within 15 minutes or so. The next logical step these days would be to leverage artificial intelligence for medical conversations, so Alan is adding a virtual assistant called Mo to the chat feature.
“On the one hand, we increasingly want to be in charge of our own health. On the other, our healthcare system is mostly reactive and is therefore under constant strain,” Alan’s AI lead Antoine Lizée said at a press conference on Tuesday.