The plan also explictly acknowledged the state’s preemption law was a stumbling block to maximizing its effort to provide universal connectivity.
The plan listed the three most common complaints they heard from residents:
“1) ISPs are not interested in expanding Internet service if it is not profitable, which can result in lack of access or spotty service in an area; 2) that ISPs are creating monopolies and customers are beholden to the prices and services they offer, regardless of the quality of services; and 3) that ISPs are difficult to contact, are not helpful with repairs and provide confusing information about service offerings and costs.”