Postmaster General Louis DeJoy said regulations and "onerous business rules" created a series of roadblocks to streamlining the mail service. He pointed a finger directly at Congress for some of the problems.
“For decades — and most specifically during the last three years — Congress has actively resisted operational solutions and meaningful change," he said.
But DeJoy may not be in a position to oversee all the new changes — he annouced his pending retirement in February.