“With the proliferation of AI assistants and fully automated human-machine interactions, emotion AI promises to enable more human-like interpretations and responses,” writes PitchBook’s Derek Hernandez, senior analyst, emerging technology in the report.
“Cameras and microphones are integral parts of the hardware side of emotion AI. These can be on a laptop, phone, or individually located in a physical space. Additionally, wearable hardware will likely provide another avenue to employ emotion AI beyond these devices,” Hernandez tells TechCrunch. (So if that customer service chatbot asks for camera access, this may be why.)