He added that the AI is capable of assessing the candidate for customer empathy, collaboration, or resilience, among other things.
However, if this sounds impersonal, it’s far from that, especially given the number of candidates it has to interact with, said Legardez: “If a candidate gets rejected, they get personalized feedback, with some tips to learn new things to help them improve their chances next time, thus also making them a good ambassador of the brand.” He said: “98% of the candidates for BNP Paribas now say this is the best recruitment process of their life, and it increases their willingness to join BNP Paribas.”