Our teledrivers are not only trained for the general driving task from a teledrive station, but also trained in a variety of challenging traffic situations like busy intersections, vulnerable road users (VRUs) on the road, and sudden changes in the traffic (hard braking and cut-ins of other cars).
4.3 Operational Procedures
When operating the service on public streets, it is crucial to define operational procedures on how to behave and react in certain traffic situations. These operations guidelines define incident and accident response. Our teledrivers can always get in contact with our operations manager when operating. The operations manager provides guidance and oversight in extreme situations and can help to resolve situations quickly and safely. Vay’s operational procedures are discussed and aligned with law enforcement and first responders to ensure that they can safely mitigate any arising situation. These processes aim to minimize the impact on traffic situations.