MoneyGram first confirmed the cybersecurity incident on Monday following three days of operational downtime, saying it “identified a cybersecurity issue affecting certain of our [sic] systems” and had taken some systems offline in an effort to contain the incident.
The outage forced both the company’s website and app offline, leaving customers unable to make in-person or online payments. The outage also affected MoneyGram partners, including the Bank of Jamaica and the U.K.’s Post Office.