“We think that there is significant opportunity for growth longer term, but there are some deliberate decisions we've made as part of our banker-based strategy in the near term" that have kept user numbers from increasing, Ahuja said. "This is a part of our continuous enhancements to drive healthy customer engagement as we bank our base."
Compared to Block, Wall Street had a very different reaction to Affirm's earnings earlier this month, pushing the stock up 22% after the company's results sailed past estimates.
Affirm founder and CEO Max Levchin, who was previously a co-founder of PayPal, built his company with the promise of giving consumers lower-cost and easy-to-tap intstallment loans for purchases like electronics, jewelry and travel.