T-Mobile's Defense and Customer Rebuttals
T-Mobile's defense of the price increases has centered around a previously undisclosed caveat in their FAQ, which essentially nullified the price-lock promise. According to the company, the Un-contract merely committed T-Mobile to pay the final month's recurring service charges if prices were raised and customers chose to leave within 60 days.
However, customers have strongly contested this interpretation, with many pointing to specific marketing materials and terms of conditions that appeared to make unambiguous promises. For instance, Maryland resident John Bradshaw highlighted terms stating that for customers on price-lock guaranteed Rate Plans, T-Mobile would not increase monthly recurring service charges "for as long as you continuously remain a customer in good standing on a qualifying Rate Plan."