"The scariest part was that I felt a bit helpless without a driver that could have just floored the gas to get us out of the situation," the rider says. "Once the light turned green, the Waymo drove me home like usual."
The shocked rider called Waymo to notify them of the incident. The company's response was "very supportive" and included a check-in email the next morning and a call from a Waymo supervisor. They advised him to press an emergency button in the Waymo app next time, which would have triggered a 911 call, per Waymo's policy.