There has been a downward spiral in customer service in the last few years. Although I would love to blame Covid for changing it all, much has nothing to do with it. Less focus on customer satisfaction and building a good customer base, and more focus on self. It used to be important to have happy employees and an environment that is comfortable to work in. It used to be about doing a good job and pride in yourself. Now, there seems to be no one more important than your happiness, getting paid enough. I want to say with the young people today, parents are not helping them to reach their full potential. They don't respect their parents, do what they want to do, and talk disrespectfully to adults, teachers...not all, but enough to notice. They live with some type of screen in their face, all day long. Less interaction with humans, no wonder they don't know how to treat a customer.
You were fortunate to get a person that was raised the old-fashioned way, respects other people, and especially gives honest respect to others. and honestly happy to have a job, I salute her parents or whoever is guiding her into adulthood. She will be one of those that rise to the top.
Businesses are unfortunately hanging on to these lesser people because nobody seems to want to work and they are still trying to hire in these retail positions all day long. So they put up with it. I would rather work it myself than keep any of them, but, realize that is impossible. We are on the second generation of kids that are running the home show... what to do, what to do.
This issue means I try to stay away from the shops and if I have to go I don't browse as much, unless the person helping me is nice like the girl I mention; I get what I need and leave. I wonder if others do the same, or do not go at all, and how that will impact retail, the jobs and businesses.
People don't know how to communicate these days, I see that everywhere. I'm so glad I have a good man and that we got together the old fashioned way; I'd not want to do it the way it is done these days. I'm the same with friendships and with people I interact with like the shop assistant in this post. I like face to face interaction...but not when it's a terrible experience.
Thank you for your comment, I am really grateful for it. Sometimes it's difficult to find the time to respond due to some issues I have here, but I will always respond.
Becca 🌷
People don't know how to communicate these days, it is a fact! While on vacation last year, I watch a couple on their honeymoon texting each other across the table at dinner. (on their honeymoon!!) This is an all-time low in my book. I love how technology has opened up doors in so many ways, but, I also think it has gotten out of hand. Nobody has time for face-to-face interaction, not when they are so busy on their social media... They can be who they want and safely say what they wish. They no longer have to be responsible for how they conduct themselves.
I find it appalling. Dating apps? Worse.
I don't shop like I used to. It used to be fun, but honestly, some of my favorite stores have become extinct, so it takes a bit of the joy out of it.
Have a great rest of your week!