Life is too short for shit like this, corporate call centres, minions who are just wage slaves on a constant treadmill yearning for their days off. Left hand not knowing what the right hand is doing, neither hand really giving a flying one.
I feel your pain!
I am on virgin, have been for years, a captive as I can't be arsed with the hassle as you have so eloquently described, with out too much industrial language!
Comms and tech is hubs department at home, he does all the decision making and has been pretty good so far. I have resisted shouting "it's all your fault" at him on Friday when I was really pissed off. Must
have been very apparently as he made me lunch and a cuppa without me asking 😂 But bless him, he wouldn't have known, we ported at the same time and his went thru ok
😁
Well I guess he is part way to redeeming himself LOL