What a nightmare, 5 agents!! Clearly they don't want to give you the money back. Are you on one of those fixed monthly payment plan where it's supposed to balance out at the end of the year? I'm sure they over estimate every one and take the money first, nice pot of free money for investment.
Chatbots are fine for basic simple stuff, and I don't mind if they have an option to speak to a real person if things get complicated. Thing is many don't. It's absolutely disgraceful especially for the big utility companies.
Hope you manage to get your credit back
I'm on a variable rate so the direct debit adjusts as my energy usage changes... I'm sure they are not intentionally holding my money, and that its more a case of incompetence and poor communication, but its still frustrating
I've trawled the website and eventually found an actual, old fashioned phone number, so I'm gonna give that a try this weekend and see if I get any better results.
Have you got any further resolving your transfer issue?
Thanks for asking. No development since Friday. The Ombudsman says I have to wait 8 weeks before they can review my case 😞
I hope you have more luck contacting you provider. 🤞