I was stressed just by reading this! The fact that these help centers/customer support decided to shifht to mainly bots just adds to the frustration, since clearly tech is waaaaaaay behind what we need for proper responses, and takes tons more time. Situation here is the same, even for scheduling something as straightforward as a medical exam. Breathe in, breathe out!
You are viewing a single comment's thread from:
Bots are ok for triage and simple issues , phone banking system have been doing that for years before we had online banking, and there was always a "press * if you wish to speak to a customer service agent" option. That's what's missing with the freaking bots, companies think they can do everything when they cant.
Going back into my zen zone
