Computers, why would knowing how to use them be a requirement for an unemployment office worker.. oh wait, because everything is done electronically these days! That is just ridiculous. I hope you get a better case worker soon, Karen, you deserve it.
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Especially with all the hype Estonia always gets when people talk about IT and tech, how we can declare taxes in just a minute or so, most of the government services are online, etc, you'd think people know how to click on links. 😂
If the person was not close to retirement age, there is no excuse! Maybe you should apply for her job...