It is hard for everyone at the start, tech and non-tech alike. I know lots of tech people who are "bitcoin is a scam" and haven't actually revisited it since 2011.
Do you think that the new accounts are mostly new users, or alts?
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After the last one I found which was a scam, I'm really put off trying to help these 'new users'. I think they are mostly bullshit accounts. If I find a real one, it's unusual.
Yeah, it is pretty crushing to be open and then be taken for a ride.