I think the problem was that the setup for the training wasn't well organized or at least, there was a misunderstanding in what my department does and what technical consultants do. I think the customer didn't understand and extended the scope, but wasn't reined back in clearly enough, so their expectations of what is to be delivered is outside the range that trainers like myself deliver . Grin and take it in this scenario, but I am planning on making sure that I am not put in this position again.