The role of the Internet can never be gainsayed@ireti I don't think there is anyone who does not acknowledge the efficacy or better still the importance of the Internet to today's world. I also had a similar story with what @awah shared. Last year I went to withdraw a small token from a pos shop for a little financial commitment. Upon withdrawal, the money refused to reflect when I had been debited. After several complaints to the bank, I eventually went to twitter online and when I attacked them, the same issue was solved within 2hrs.
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So similar to my story which just shows how social media like Twitter will really have an effect when used as a complaint tool. I guess no company wants their dirty laundry washed in public.