No, I took screenshots and sent them to customer support, we went around in circles. They kept saying "The market is risky". It wasn't the market, it was their site. I stopped using them, switched where I trade, and discourage using heavy-leverage when trading as it has been mentioned there are people who "hunt" overleveraged trades... which is odd, unless it is the platforms hunting them...
I would be interested to hear if anyone else has had suspicious incidents on the perpetual contract trading platforms. It appears that a lot of sites are using 1 of a handful of whitelabeled 3rd party platforms.