Yeah, very true. Emotional intelligent is important if you really want to give the best of customer service. Being able to interpret a customers mood and decide what approach would suit them best.
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Yeah, very true. Emotional intelligent is important if you really want to give the best of customer service. Being able to interpret a customers mood and decide what approach would suit them best.
Hello @valchiz Exactly, I'm glad you liked the information, it is a challenge for everyone to develop emotional intelligence, and in customer service it is a powerful tool that is worth learning to use...thanks for reading!!!