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Oh yes. This is the first part of the book. I loved the analogies of "Two Gun" Crowley, Al Capone, and Dutch Shultz.

It elaborately made it clear that humans will always be inclined to defend their sense of "self-importance," in turn making them not want to accept that they are wrong.

In short, criticism, condemnation, and complaints are the most inefficient ways to make people behave better, or at the very least, own up to their actions.

Your totally correct, there are many more like that in that book, I even wrote them as guidelines for living, thanks once again for sharing.