@clareartista, As you probably realise, we are having trouble with the platform. When it is working properly, come and join our discord https://discord.me/3speak and you can send an email to support, if you still have difficulties.
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Thank you so much for letting me know this, @threespeak! I will keep at it - I love 3Speak, and am happy to wait patiently for things to stabilise... :-) Happy day and good work to you all!