Everything is online now and even the airlines tell you to use the line service instead of phoning because it is cheaper. I have an agent still who this week did my fake flights and accommodation for my wife's Portuguese visa. We will be booking the flights through the agent anyway just in case we need her assistance that side. I believe in the value they offer through problem solving like cancelled flights etc.
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ah, this is something I hadn't considered but yes, this is an excellent reason to use an agent. They are able to get bookings that aren't exactly "fake" but they are not a booking, they are just temporary holds and the printout looks exactly the same as a real booking. I have used this service many times as well.