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Good morning and thank you. You made a very important point about being nervous when kids and parents come for the first time. We are legally obliged to use the word 'clinic' so it can sound scary which is why we try to make it look and feel as fun and friendly as possible. This is also why we dont like being made to have 'clinic' type things, like an examination bed which is never used and is now put away again along with the rest of the equipment we wouldnt ever use.
Thank you again for the kind comment and I hope you have a lovely week ahead.
Best wishes to you and your loved ones :-)