Hi Juan and thank you!
No it's not normal but 1000s of packs have been opened and even though a pack gets sent every 5 seconds it's taking hours for them all to go out.
If you want quicker answers it's always best to come to our Discord as there are people there all day long who can answer most questions.
You should have your cards by the end of the day and after that I think things will calm down a bit.
!BEER