It must be hard to run a small business these days, let alone put up with annoying customers like me. But on the same hand, I think when you make promises, they need to be fulfilled - it's bad practice otherwise.
I jumped straight on this board bag as soon as I saw the mushrooms on it. Honestly, how could I possibly go past this baby? It had my name all over it. It's also a local company, and it promised fast shipping and a free wax and fin bag. I didn't need the fin bag, but the wax seemed like a nice bonus. I also got ten percent off for signing up for their newsletter. Cool.
Anyway, I ordered on the Saturday and paid the extra for the Express Post. I would have thought it'd arrive by Tuesday since it was only coming from the next town over. However, by Tuesday, I found out the expected delivery was Friday. Wait what? How can express take that long? What exactly was I paying for. So I sent them an email.
'Sorry, one of our staff members was sick on Monday so we didn't post it'.
Okay. Fine. I get it. But they have an obligation to fill orders, so why make promises they can't keep? And no mention of a refund for the extra I'd paid for postage. So I messaged back and asked about it. They issued the refund but very begrudingly. The excuse was they don't normall post on Mondays so it wouldn't have gone out til Tuesday anyway. Okay, but that wasn't explained at all when I ordered, and didn't they use the excuse that one of the staff members was sick?
I was happy I got my tenner back - that's two coffees, so it was worth asking.
When it finally arrived, I was stoked. The board cover is lovely. It's to cover my new 9'1 surfboard which was actually my fathers - he used it once and it's in immaculate condition. It's the same model as my blue board that I just sold in England (for $20 more than I paid for it, with an old leggie and my old board bag and quite a few pressure dings and a few little cracks on the rail - boards are EXPENSIVE in the UK, man!)
However, where the bloody hell was my free wax? Is this company having a laugh or what?
Free wax was actually a bonus - a block will cost you about $5 so it was no small promise. It really annoyed me that it wasn't in the bag, so I had to write back and tell them. I honestly don't think you should let things slide, even if it is a small local business. People shouldn't make promises they can't keep.
Am I wrong, or just being a difficult customer?
Oh, and @vincentnijman, you definitely don't have the monopoly on bad fashion choices with footwear... 🍄😂
With Love,
Are you on HIVE yet? Earn for writing! Referral link for FREE account here
You are not wrong, when we want to buy something, maybe, pay for it already, our mind's would be there, like for me, I will not stop thinking about it, until the products gets to me, it's a fine board bag after all, and I like the mushrooms on it too, so impressive 🥰
I adore the bag... It's so cool!
Yes, it's a beautiful bag.
Hahaha! And here I was wondering where I came in/why I was tagged here :<)
Nice one! Do you surf with socks and sandals/flipflops on? ;<)
P.S. You are being a difficult customer!
just kidding
did you compliment them though on how cool the board looked, when asking for the promised and missing wax? ;<)
I sure did say how much I loved it, I'm not a complete asshole 😂😂😂
Haha! I know you're not :<)
Socks and flip flops 😱😱😱
Hahah I saw that too
Had to be done... 😂🍄
What a badass - socks with flip flops :D
Nah you aren’t a bad customer - they are having their own issues. Whether it’s growing pains from having to hire some people and the help being shitty or them not being conscientious enough to look at all of the details on an order to get it right. I’m trying to give them the benefit of the doubt.. because they could also just be crappy business owners. Looks like they make a good product, so it might be poor business style, who knows.
Glad you got it though, it does look awesome!
I think I probably annoyed them..
I love your new board cover and agree they should honor their commitment for the wax. Nice socks!
I love my fungi socks 🍄😂
Whoa - I had to have a double-take on the socks and flip flops! Then again in the Australia I remember men regularly wear shorts, sandals and socks - uugggh 😂.
Awesome looking board bag. I'm with you though if the biz promised the goodie it should be there and it is on them to keep their promises. Especially, as a small business that wants to stand out i.e. they should be happy if you tell them and apologize.
Honestly I don't wear socks and flip flops usually but they were the only shoes at the back door 😂
Arghhh this is super annoying indeed. I get what you mean...You dont want to be the one begging for it all, but common...don't make promisses you can keep and just sent on what you are selling.
Yes you are annoying :DD, but your point is totally valid
I honestly just think customers should get what they're promised... Otherwise it's misleading advertising.
Neither. You're spot on.
🍄 Thanks. Would you believe they said that 'free wax and fin bag' meant actually a free 'wax and fin bag' ie poor phrasing. I suggested maybe they change it to be less ambiguous.
Oh stop it with the Bag and socks, too cool.
You are right, no business should make promises it can't keep, because it is bad for business, full stop.
Sending you a hug xxxx
Aren't they awesome? 😂