Over the years there must have been a lot of renovation works going on, till one point, when everything stopped, the time stopped as well. The scene you see today looks like in the movies of the 60's or so. The furniture must be older than me as well and by the way, I wasn't born in 1960 (in case you're wondering).
Reading this, makes me think about the Magyar Posta in Budapest. I remember first having to go there for a signed letter that needed to be shipped to Holland. Entering the building was like going back decades. When in front of the little window where the lady sat who was supposed to help me, an unfriendly face welcomed me. This was actually how it usually went, not just foreigners but everyone. These people sure hated their jobs and looking around, I could not really blame them.
This was just a small post office near the home, but after we moved, we lived closer to the bigger one and this had the same look and feel, just bigger. A lot of annoyed employees, slow as can be and usually unfriendly to all costumers as you mentioned, taking out their frustrations on them.
Sad, but reality. Thanks for making me go back in time as well haha...
I'm sorry you don't have a better experience either. As far as the buildings are concerned, I understand the exterior as those are part of the heritage and protected, but the interior should be upgraded to some extent.
If employees are not paid and respected, that's what you get from them, unfortunately.