I am one of those who change the phone only when it stops working due to a serious breakdown or because it is no longer possible to buy a charger or a battery because this is no longer available. My phone is already 5 years old and I am glad that it continues to work. It’s a pity that your friend is faced with such a problem. I'm sure you can help her
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Wow,you must have been very careful with your phone to have used it for 5years without a damage.
Nice one from you.