Hey Hive Engine Staff
Can We Get Some Help Please?
As Hive users, we rely heavily on Hive Engine to manage our tokens and transactions. However, it seems that not only is the engine itself facing technical issues, but the support response time has also been less than satisfactory. The delay in addressing concerns is causing frustration among users, and the lack of communication from the team is not helping either. Let's take a closer look at the situation.
Tech Support Issues
This is just the most recent chat showcasing some of the problems we've been facing:
It’s clear from this screenshot that users are experiencing significant delays in receiving help. An eight-hour wait time for responses is unacceptable, especially for a platform that prides itself on decentralization and community support.
General Chat Frustrations
It's not just tech support; general chat discussions also indicate that users have been dealing with issues for quite some time:
The sentiment here is clear: people are frustrated and feel neglected. The community thrives on communication, and the lack of it is causing unrest among Hive users.
No Announcements for 3 Days
The absence of announcements for three days raises concerns about the operational status of Hive Engine. Is everything okay? Are these issues related to most witnesses hosting from privex servers or running the chain on subpar infrastructure at minimal costs? It seems many are more focused on cashing out, treating it as mining Hive rather than ensuring the smooth operation of the ecosystem.
My LTC Withdrawal 8 Hours Ago
Eight hours ago, I initiated an LTC withdrawal. When do you think I will get my funds? The wait has been unnecessarily long, causing inconvenience and uncertainty.
A Closer Look
Let’s zoom in and take a closer look at the transaction. The details in processing transactions, which are crucial for maintaining user trust and satisfaction.
Hive Engine's Role and the Need for Improvement
Hive Engine plays a critical role in the Hive ecosystem. It enables users to create, trade, and manage tokens seamlessly. However, the current issues are undermining its effectiveness. Here are a few facts about Hive and why addressing these issues is essential:
- Decentralized Platform: Hive is a decentralized blockchain that allows for uncensored content creation and sharing. It relies on a strong community and efficient infrastructure.
- Community Trust: Hive's success is built on community trust and participation. Delays and lack of support erode this trust, leading to dissatisfaction and potential loss of users.
- Economic Impact: Efficient transaction processing and support are vital for the economic activities within the Hive ecosystem. Any disruption affects the overall economic health of Hive.
Call to Action
To the Hive Engine staff, we urge you to take immediate steps to address these issues. Here are some suggestions:
- Improve Response Times: Ensure tech support is responsive and addresses queries within a reasonable time frame.
- Transparent Communication: Regular updates and announcements are crucial. Keep the community informed about any issues and the steps being taken to resolve them.
- Upgrade Infrastructure: Consider investing in better infrastructure to handle the load and provide a smoother experience for users.
- Community Engagement: Engage with the community regularly to understand their concerns and improve the overall user experience.
Summary
Hive Engine is a vital component of the Hive ecosystem, but the current issues are causing significant frustration among users. The delays in tech support, lack of communication, and inefficiencies in transaction processing need to be addressed urgently. By improving response times, enhancing infrastructure, and engaging with the community, Hive Engine can restore trust and ensure the continued growth and success of the Hive ecosystem.
We hope to see positive changes soon and look forward to a more efficient and responsive Hive Engine. Let's work together to make Hive stronger and more reliable for everyone.
I did not want to blast anyone in this post yet if you know the staff feel free to send them this link or tag them in a comment.
Thank You!
Posted Using InLeo Alpha
So the chain itself is running just fine. The problem with deposit and withdrawals are a Tribaldex or exchange side of things, not the side chain itself. I am a witness for the side-chain and I can tell you that it is running smoothly.
The one guy that handles the deposit/withdrawal server I believe is in Japan on works during the day there, so if you are in the US, he works in the middle of the night. I have tagged him in the Witness server so when he gets in he should respond.
The problem with Hive-Engine is lack of funding for a team. There are really only like 3 main developers that work on Hive Engine and they are the same guys that also work on Splinterlands, so they are spread kind of thin. This was one thing Aggroed used to bitch about was that he couldn't get DHF funding, couldn't stay in the top 20 witnesses, etc, which is what was paying for HE development. Trust me, it's frustrating at times, but until they get more funding for a bigger team and better resources, this is what we have to work with.
Yeah I wanted to go Into how useless witnesses running bare minimum equipment on privex powering down are voted above people like Aggy who have onboarded and added value more than most...
Oh and it is 12PM in Japan now
Well, he will get to it when he gets to it I guess. Nothing else anyone can do. They already know people are frustrated. Again, there is no funds to do anything else.
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!PIZZA
Hopefully this is all resolved soon. I would also like to say that I was easily able to transfer my hive out of hive engine, so idk why my hbd has been in limbo.
!LOLZ
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Chase it around the block.
Credit: reddit
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I experienced this too but felt it was my phone network and I didn’t even go back to check
I’m sure it will be fixed soon
@tipu curate
Sorry, please curate posts not older than 1 day.
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