Hey, @minismallholding.
All I know is, I spending a lot more time with tech support than I really should. Computers have significantly improved my life in so many ways, but in others, not so much.
The unemployment department here is extremely fortunate that didn't happen. I think there were plenty of issues of people not getting their federal supplemental unemployment, but as far as the state's version was concern, they were able to get that. I guess they, too, had to bring out of retirement some programmers because it's based on old COBOL. I have no idea which, but I'm going to guess COBOL-85, with the 85 corresponding to 1985.
They were given millions of dollars to update the system several years ago but didn't do it. Obviously, that didn't stop them from spending the money, though, on who knows what. :)
I probably should have called on New Year's Day, since holidays seem to have fewer customers calling in.