I hope one day we will have a help desk/Q&A community that can replace discord but for now it’s a great tool.
I have a userhelp community here. Been waiting to use it when Steem said they would have a huge influx of new users.It was designed to be a "help desk/ticket system" in which people could tag #userhelp in their posts and we'd be alerted to it. Which reminds me I need to clean it up to take off the Steem references haha... But if you ever need to leverage it let me know!