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Then please explain it to us! Is it true that you keep the keys of your "customers"?
An urgent advice: I would be now really very cautious. Things could go easily downhill a lot for you. Please be honest and open and address the allegations made.

Should start moving people to new accounts and start downvoting all these "masked" alts.

He is not able - the (very bad) cover has already been busted
just look into his wallet

we have been very generous for a long time - now we have a victim and can't be generous anymore
we dont know how many already have been scammed