I found this very interesting. I am a maker, not a purchaser.
I offer custom sewing and knitting, ultimately what I am selling is my happy customer record. Creating a belief that I can satisfy their vision is what I focus on from advertising to delivery.
I found this insightful. It will help me be more critical of the reviews I share. It will help me ask better questions when wrapping up the sale and requesting feedback.
Thanks for sharing it here.
Glad this could help you, @borrowedearth. I agree that it would be helpful to get more constructive feedback from customers when asking questions related to the factors of a good product review.