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Yeah, most people assumed we had some kind of unified database, but it actually involved going to the individual insurance carriers website, logging in & finding their plan. The cards aren't strictly necessary to find the person on that website... but a good 50% of people wouldn't have their card and wouldn't know who their insurance provider even was! I don’t miss dealing with insurance from that angle... but I’m getting a good taste of the other side as I’m working on getting my self employed insurance plan set up! 🤦‍♂️