I read a number of articles about self-checkouts recently. Shoplifting, both intentional and unintentional, has skyrocketed almost everywhere that uses self-checkouts. Yet the amount of money lost is still less than the amount saved by not hiring enough human cashiers to run lanes so therefore, the self checkouts win.
I wonder if this outsourced to India or the Philippines piss poor human customer service or the redirects to voice robots or online chat bots, as terrible as it is, is not still saving them money. If so, I imagine it's not going anywhere, despite how much people hate it.
I'm sure they've done their maths although based on this research it doesn't quite add up!