Introducing myself

Guillermo Perry
[email protected]
305-791-7491

SUMMARY:

My goal and objective is to contribute my web development expertise and customer service skills to the Steemit community. I believe this platform currently serves real people with real issues and as a dedicated team member I will help build the ecosystem of content with responsibility, accountability, and exceptional service etiquette; I hold these qualities close to heart.

In the resume below, I have included my recent self-employment experience with the Cybereq Inc. as evidence of my ability to work with many teams in fast-paced multitasking work atmospheres. I am looking for networking opportunities that utilizes my diverse business experience in Sales, Customer Service, and Information Technology that offers the opportunity for career advancement along with the further expansion of IT skills.

PORTFOLIO:

http://www.tristanrichardsstyles.com/
http://www.yotechsupport.com/
http://www.thelingeriehouse.tk/
http://www.inc-line.com/
http://www.acumed.net/
http://www.excelentertainment.com/
https://www.okonunderwear.com/

OBJECTIVE:

If you grant me the opportunity to present myself in an interview, we can discuss my eclectic mix of work experience, which has given me great work ethics that I am sure will be of much benefit to your team. Promoting integral traits such as professionalism, attentiveness, and knowledge-ability are characteristics of not only a successful man; but a successful business as well.

EXPERIENCE:

Blockchain Developer
Kinetic Network Investment Risk Ventures
Jun 2017 – Present

Able to understand of cryptocurrency and/or blockchain technology.
Shares deep knowledge of decentralized technologies.
Has a strong understanding of algorithms, data structures, cryptography and data security.
Experienced in developing Ethereum contracts with Solidity.
Has launched token sales (ideally on Ethereum blockchain with ERC-20 compliant tokens)
Experience in other programming languages and frameworks / favorable protocols: Java, Javascript, Go, Python, C++, PH, HTML, CSS, Linux Bash.
Experience with Git/Github.
Experience includes both developing on the server-side and front-end.
Able to manage, mentor and develop other programmers.
Able to work well in a fast moving start up environment.

Tier I Tech Support Agent
Comcast Business
Sept. 2016 – Present

The Technical Support Representative Tier 1 (TSR1) provides technical assistance to inbound telephone inquiries from Comcast Commercial Business customers.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Represents Comcast in a professional and positive manner in all situations.
• May be responsible for supporting the National Sales team on all pre and post order account management on the Comcast National / Multi-Site Workplace product.
• Works with field operation personnel to ensure customer satisfaction.
• Communicates with internal and external customers.
• Provides customer facing support to Commercial customers.
• Diagnoses customer issues through process of elimination by asking probing questions.
• Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.
• Identifies customer LAN issues.
• Troubleshoots customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration).
• Troubleshoots customer Email issues such as delivery problems, client configuration, and DNS problems.
• Activation, configuration, and use of Web space service.
• Providing, verifying, and/or modifying network settings (TCP/IP).
• Resets and/or re-provisions customer modem.
• Obtains, provisions, adds, or deletes multiple IP addresses.
• Checks for outages by reviewing outage page for known problems and/or checks router. Notifies the appropriate parties and advises the customer accordingly.

Linux Server Administrator
Cybereq
2015 – Present

• Administrate Linux server hardware maintenance tasks
• Provided customer support and issue tracking
• Experience with JIRA in an AGILE work-space tracking bugs, features, and improvements
• Managed over 100 domains, revenue, and IP Address assignments
• Daily monitoring of IP space statistics (opens/clicks/revenue)
• Audited IP Address allocation for unused servers and IP Addresses
• Configuration of PowerMTA (basic Linux commands)
• Tested implementation of click-tracking with mobile devices (iOS, Android, Win) through both device web browser and OS specific apps
• CEP mail scheduling for Gmail, Microsoft, AOL, and Yahoo!
• Executed backup and archive practices of publications.
• Created and implemented system time-based rules for backup/restore of both system and MySQL services
• Wrote, planned, and executed the migration of 200+ web-site services to cloud-based, load-balanced services

Business Tech Analyst
Marketeq Network
January 2009 -2015 (6 years 10 months)

• Perform Web Master Duties for various clients.
• Monitor subversion logs, record result into a user database and calculate royalty percentages based on input during the development stage.
• Input idea asset information into templated contracts for chain of title tracking.
• Set up pay pal accounts using database information.
• Set up unique email accounts for new asset submissions.
• Distribute sponsor itineraries.
• Approve and upload new digital asset packages.
• Develop up-to-date knowledge of characteristics and strengths of products.
• Follow up and complete all paperwork, mailing and administrative tasks as instructed.

Easy Tech Sales Associate
Staples Inc.
May 2013 -Present (3 years)

• Provided support for MAC OS X (Tiger) desktop systems
• Provided support for Microsoft Windows 2003 Servers, File Servers, Printer Servers, and Queue Managers
• Provided support for publication approved printers and scanners
• Consistently made Technology equipment sales, Computer sales, and Product Protection Plan Sales daily.
• Worked with other members of the 'Easy Tech' team to handle inventory and repairs of customer computers on site.
• Performed premium customer service and cashiering operations.
• Increased customer awareness of current promotions on computer repair deals, ink deals, and the rewards program as part of an in store marketing strategy.

International Publishing & Marketing Executive
Brooklands New Media LLC
November 2013 - 2015 (2 years)

• Developed working knowledge of potential markets assigned.
• Conducted client/industry research where necessary.
• Recruited, trained, developed, managed, and provided guidance to new employees when necessary, as directed or appropriate.
• Met sales/ marketing/ performance/ research targets that were set.
• Suggested, researched, and planned new product ideas for books, magazines, exhibitions, conferences, and other related printed or electronic marketing and advertising services when advised.
• Learned and adhered to all research, sales, marketing, and other training instructions given.
• Followed up on all office based and IT duties where and as instructed.

Commodities Broker
United States Metals Corporation
February 2007 -January 2009 (2 years)

• Call center atmosphere. Handled client calls and frequent inquiries.
• Implement advertising campaigns sold by United States Metals account executives.
• Work with account executives, clients, and advertising agencies to gather, creative market research.
• Work with Finance team to ensure precise and timely delivery reports and invoicing.
• Pull and format weekly analytical reports for clients and agencies.
• Consulted with marketing manager daily.

Sales Representative
IPG & Associates
January 2004 -February 2007 (3 years 2 months)

• Support multiple account executives in a fast-paced start up environment.
• Work with other members of the sales operations team to handle inventory and scheduling of account notifications.
• Consistently made $150 in sales per day.
• Increased company revenue by 4% annually by implementing an original marketing strategy.

LANGUAGES :
Spanish (Native or bilingual proficiency)
English (Full professional proficiency)
Portuguese (Limited working proficiency)

EDUCATION :

Florida A&M University

Diploma; Bachelors, Business Administration, 2002 - 2006

First Choice Futures & Options

Series 3, Business Administration; Commodity Options & Futures., 2007 - 2009

Activities and Societies: I earned my Series 3 Commodities License through the United States Metals corporate training program. Sponsored by First Choice Futures & Options Incorporated; this prepared me for the nationally proctored test; I passed the market knowledge section with a 94%.

CodeSchool.com

JavaScript Certification
HTML 5 Certification
CSS Certification

SKILLS & EXPERTISE:

Customer Service
Options
Asset Management
Excel
Social Networking
Team Building
Strategic Planning
Equities
Portfolio Management
Investments
Finance
SEO
Online Advertising
Strategic Financial Planning
Social Media Marketing
Financial Analysis
Credit
Microsoft Office
Risk Management
Email Marketing
Financial Modeling
Marketing Strategy
Insurance
Managerial Finance
Microsoft Excel
Marketing
Sales
Market Research
Web Design
Start-ups
Web Development
Online Marketing
Teamwork
Entrepreneurship
Social Media
Management

#introduceyourself

Introducing myself

Vote for @Steemitboard as a witness to get one more award and increased upvotes!