I had the same problem , opened a account at their site ... dropped some etherium classic into my account and then after a while i got a email that im withdrawing BTC ... WTF and 6 minuts later this is confirmed without me pressing the confirm button. And i cant log in in my account also if i change my Google 2 F in my phone by deleting it and add it again my login does not work anymore... SCAM the whole Kucoin EXCHANGE !!
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26.3.2018 I was hacked. Only with my mail and pass that hacked in y computer with logger or virus on Windows 10. But I use the Android app for kucoin. And my 2fa in my phone. In 5 minutes They sell my alt and do a withdraw by 0.16b btc. In the morning When I see the mail, they do a withdraw. I try to enter to my account and the 2fa not working and I cannot enter to my account. I was hacked. When I contact to support , I unbind and bind but my fund are lose. I try to contact for it but not responding for the hacking.