I agree! We try too hard to create these blanket rules and try to categorize people! But people and situations are dynamic and need to be evaluated from a number of angles before you can make an informed decision! In business I’ve learned when there’s conflict I like to listen to everyone’s points of view first, filter out the bs, stack feelings, points articulated and facts and then dive into that grey area between the black and white and more often than not the solution is there and suits everyone! Like you said it blocks out people seeing rational solutions they so far off the deep end in their frame of kind
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This sounds like great conflict resolution here. You're right, more often than not, there's certainly a way to create a positive outcome for everyone