Deep, deep sigh...
Thanks, @coruscate, for stopping by and sharing your own horror story with us. I'm shocked, but not at all surprised.
Public employees and those who feed at the public trough have no incentive to perform well. They are often totally unprofessional, because they are paid well with no real need to perform well.
Just in case you haven't seen it, here's another one of my own horror stories along those lines :
That's another example of how I was raped by a system that was supposed to be helping me...
Thanks for visiting and commenting! :D