I have lost faith in Poloniex altogether and refuse to use them going forward. I've had an open ticket with them since 6/2 and they've yet to even make first contact. Almost 6k of BTS are tied up in a trans error for nearly 2 months. I've never had these issues on Bittrex.
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Thanks for sharing this Eric. I have been hearing more and more of these stories. Steemit is proving very powerful here (for me at least) to share/hear/collect these experiences.