In my country, the old people are also waiting for help when trouble happens. Sometimes waiting may take more than a few hours. It is sad. I think that irrespective of the country of residence - emergency medical care should work very quickly. Often there are emergency situations in which people need urgent medical help.
The situation you described is not very pleasant. But I'm glad that you were with this old lady. They helped her. It's good that the situation was not worse.
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