Cheetah in the end is a community service. I'm just the person who calls Cheetah after it was requested by the community members and if warranted and in this case, there were a lot of Steemcleaners comments offering guidance when it came to plagiarism. I'm not going to go through which posts that was for as anyone can go back and find those and there is no reason to kick Senseicat when she's down and trying to recover.
Now I can't speak for Cheetah -- I don't own Cheetah and I didn't architect the original project and vision. But I can summon her and I will do that once the appeal process is completed. It's up to the user in the end if they want to go through the process. I don't have the authority to change it but I do spend a lot of hours with users to fix issues.
The Welcome page is a huge problem and so is the FAQ. The language is confusing and some parts absurd. No one updated them for a long time and at a time when Steem has a giant competitor on the horizon and needs to be at its best, its absolutely unacceptable. Yesterday after my comment here I went back and started rewriting the Welcome page. The rewrite is going to go through the process and you can check out my blog for a suggestion post. I don't know if the changes will be accepted by Steemit Inc; the issue and pull request will be done next week. If they go through then I'll put in the substantial hours on the FAQ.
Regarding the chat, I accept responsibility for that. I was away last week and users had to wait until catch up. In the end, the Steemcleaners team is short-staffed and when one of us is out it shows, particularly as we're also dealing with 700+ hacked accounts right now.
That is a very thoughtful reply. Thank you. We all know @cheetah is a bot. I didn't mean literally that @cheetah should apologize, but the responsible parties that missed some critical steps should make amends with the community.