I'm not so easily offended anymore. I think the book "The Four Agreements" has helped a lot with that. The 'don't take anything personally' rule made a lot of sense to m. I think is usually one of two things going on with folks who are rude or offensive in their actions or words. They are often upset about something completely unrelated and venting, trying to cope, or make themselves feel better by taking that action. Sometimes I think folks are being rude or offensive because of my personal state of mind. Many times I think how we view others and situations is based on our own perspective and emotional state. If I'm tired, had a long day, and my kids are fighting in the car - I'm much more likely to be sensitive to the irrational driver in front of me on the phone texting and not paying attention to the traffic signals. If I'm coming home after a yoga class and that happens then I'm much less likely to even notice it!