I've been 'the IT support guy' and it can get frantic. People who seem to lounge around the office all day suddenly get frantic when they can't pretend to be working. They just need to chill a bit.
I've been 'the IT support guy' and it can get frantic. People who seem to lounge around the office all day suddenly get frantic when they can't pretend to be working. They just need to chill a bit.
I think you have hit the nail on the head, especially when you work in a quango. People are used to just sitting and pretending all day long and freak out when you ask them to be doing stuff!