It certainly is. I guess I wasn’t 100% accurate, they aren’t flat out refusing but just not responding. I’ve contacted them on three separate occasions over almost three months about our address change and they haven’t even accomplished that.
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...which I imagine amounts to more or less the same thing (in these bureaucratic mazes). I hope you get your money back, though. And that you don't need them too much in the future :(
That's true, it's a maze of the utmost complexity. There are still good people working in the medical field but they're captured in highly corrupt system. Thank you!